Refund Policy for ProDes Projects And Design India Private Limited- Gleam House™

Cancellation Policy:

  • No Cancellation of order, once order placed.

  • Changes in order can be initiated in case of change of specification(finish/material/etc). To Change specification, an email has to be sent within 48-hour of order placed to support@thegleamhouse.com regarding "CHANGE IN SPECIFICATION". mentioning the ORDER NO. & existing finishes & to be altered with or new finish.

Return, Refund Policy:

  • No Return & Refund Option is available as the order is customized & Built on order.

  • Faulty Components/ Parts will be replaced after intimation of the issue from customer's end. (48-hours of product delivery).

 

Procedure for Replacement of Parts Component:

  • Specify Order No., Customer name & Contact no., Photo of Component/Part.

  • Email to : Support@thegleamhouse.com

  • Get an Confirmation Email from Company.

In case of refund:

  • Refund of any order may take up to 7-10 working days to reflect on your account. (usually takes 5-7 working days)